The last few years have seen our customers and prospects increasingly seeking to convert existing capacity-based relationships (staff augmentation, T&M contracts) to outcome-based ‘managed services’ relationships. The expectation clearly, is for Radiansys Inc. to become a strategic partner, driving business growth and transformation, rather than remain a mere supplier of IT capacity.
Managed Services can be generically defined as running a service for a customer by a vendor on the agreed outcome measured as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for a fixed price. Certain components of managed service (typically in the application development scenario) could be variable in nature and priced using hourly rate card. The service is managed by the vendor pro-actively with minimal management overhead of the customer. The service is applicable to applications, infrastructure or both.
The key value proposition for Managed Services is to deliver ‘predictable services at a predictable cost’ with continuous improvements and proactive value addition. The key benefit to customer is that it has to pay less for the same quality of service or gets a higher quality of service for the same price over successive years.
Radiansys Inc has a comprehensive best-in-industry mature framework for managed services covering scope management, pricing models, governance & reporting mechanisms and delivery structures. Besides this, supports all processes in Managed Application Services including quality assurance, knowledge management, test management, project management, demand management, governance and transformation.
Radiansys’s Managed Services offers a ‘win-win’ proposition for both the customer and Radiansys Inc. Customers are increasingly moving from staff augmentation to Managed Services to derive the benefits